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  • We offer complimentary, no-obligation 10-minute consultations to all of our first-time patients.

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FAQ

Our 'DDD' no wait guarantee*

We put a lot of effort to ensure we won’t keep you waiting because we care about you, not just your teeth. We allow sufficient time for each appointment to provide quality treatment with no rushing. We don’t overbook, as we appreciate and respect your time. It is so rare that we run late that we put our money where your mouth is. What does that mean? That means we offer a Dental Delay Discount (DDD) as an on-time guarantee. On the rare occasion we are running late, you get a phone call or SMS notice in advance. If we don’t SMS or call you that we’re running behind, and your appointment is delayed by 15 minutes, we wipe 15% from your bill. If your appointment is delayed by 20 minutes, we wipe 20% off your bill – and so on.

Are you a preferred health insurance provider?

A preferred provider is simply a practitioner or practice that has a contract with health insurers to provide their services at a rate dictated by its health fund.

We focus on providing only the highest quality of service and care. Our fees are a reflection of this quality. Our commitment to our patients is that we ensure we provide value for the fees charged.

Our responsibility is to look after you and give you the best most appropriate care for your individual needs. Therefore, we choose to have no contracts with any health insurers, which means we do not have any conflict of interest between our relationship with you, our loyal patients and a corporate third party or their shareholders.

What do I do in a dental emergency?

All our staff members are trained to deal with stressful dental emergencies. We set aside a number of appointments each day to deal with urgent dental matters. If you’re in need of an appointment fast, give us a call. We’ll discuss the issue with you and fit you in as soon as possible.

How do I get there?

We’re a conveniently located dentist in Melbourne’s CBD:

Suite 206 2nd Floor of the Manchester Unity building
220 Collins Street Melbourne, VIC 3000

For public transport users, we’re a short walk from Flinders Street Station. Or you can catch a tram up to the corner of Swanston and Collins streets. From here, you can walk the rest of the way to our clinic.
Alternatively, if you choose to drive, we’ll cover the cost of parking for you!

Where can I park?

Parking in the city is a hassle, but we make it easy! Let us pay for your parking.

Park your car in the Council House/GreenCo Parking, located at: 200 Little Collins Street, Melbourne. You can enter from both Russell Place and Little Collins Street.
Car park hours 9am-10pm – For parking outside these hours please contact us to arrange a Secure a Spot in advance.

After your appointment, our Patient Relations Coordinators will validate your ticket for the time period you were at our clinic.